Frequently Asked Questions
-
Save time–and decision fatigue. Planning a trip today often means endless research, conflicting recommendations, and too many decisions to make. We cut through the internet noise, helping you narrow down the options all while handling the logistics so your trip is tailored to your preferences, priorities, and budget. Instead of getting overwhelmed with the details, you can focus on looking forward to the trip.
Elevate your experience. When you book your hotel through our preferred partnerships, we’re often able to add valuable perks such as complimentary breakfast, room upgrades, early check-in, late check-out, and on-property credits—often in the best room locations or with the best views. The travel industry is a relationship-driven industry, our direct connections with luxury hotel brands and standout boutique properties often allow us to secure priority VIP treatment beyond what’s typically available through credit card programs (we want your reservation to be more than just a name on a list).
Beyond hotels, we work closely with trusted on-the-ground partners to design custom experiences—from seeing iconic sights without the crowds to authentic, local experiences. And behind us is a strong network of fellow advisors, sharing real-time insights and expertise, all with one goal: creating a better trip for you.
-
We offer multiple levels of service:
Hotel Only Bookings - when you know where you want to stay, we’ll help you choose your room type, quote you the best availability, all while adding partner benefits and reservation management.
Destination Planning - Ready for a trip, but unsure where to go? We’ll present you with thoughtfully curated options tailored to your travel style, budget, schedule, and interests. This service includes flight bookings, consultations on points redemptions, itinerary review, and house, villa and apartment-style rentals.
Itinerary Planning - You want the works - where to eat, where to visit, what to do. We’ll provide personalized recommendations from the “fun stuff” to the logistics, including transportation and a daily schedule
-
Hotel Only bookings are complimentary. We have flat rate fees for Destination Planning and Itinerary Planning services. After you complete our “trip planning inquiry” form and we have an intake call, we’ll provide you with a quote.
-
Fill out our trip inquiry form with the details of your trip (or the “hotel only” form, if applicable) and we’ll set up a complimentary intake call to get started. You can always reach out directly at hello@and-were-off.com with additional questions.
-
We take a collaborative approach to planning. Travel is deeply personal, and your input—preferences, priorities, and past experiences—guides every recommendation we make.
At the same time, we value efficiency. Rather than overwhelming you with endless options, we help cut through the noise and narrow the field, guiding you toward clear, confident decisions. The result is a thoughtfully customized trip—and a planning process that feels streamlined, focused, and easy.
We begin with a short inquiry form to gather insight into your travel priorities and preferences, followed by a complimentary intake call to align on goals, timing, and fit.
From there, we’ll outline any applicable planning fees and share an estimated timeline for proposals. All recommendations and proposals are delivered by email for easy review.
Once details are finalized, we’ll handle the bookings. Hotel reservations and partner travel are booked using your credit card, so you continue to earn your points—while we manage the details behind the scenes.
-
Travel is deeply personal. The right advisor takes the time to understand how you like to travel—and designs experiences with that in mind. We’ve seen what happens when logistics fall short or itineraries feel cookie-cutter. That’s simply not how we work.
We believe trips should be curated to your tastes, not copied from a magazine or borrowed from someone else’s itinerary. We don’t just make recommendations—we share the thinking behind them, including the trade-offs between options, so planning feels collaborative and your decisions feel informed and confident.
We’re also lawyers by training, which means organization, thoughtfulness, and attention to detail are second nature. With over a decade of experience in the tech industry, we use technology thoughtfully to make planning smarter and more efficient—without ever losing the human touch. And we’re always happy to share how our tools support the process.
-
We hear this often—and it’s a great starting point. There’s more travel information available than ever, from review sites and blogs to TikTok and Instagram, but sorting through it all can quickly become overwhelming. We help turn that research into clear, confident decisions.
Because we have firsthand experience in many destinations, personal relationships with hotels and on-the-ground partners, and access to real-time insight from a trusted advisor community, we can help you evaluate options beyond what looks good in a photo. We’ll weigh what truly matters—fit, trade-offs, logistics, and value—based on your priorities.
And for many clients, it’s also about time. Between work, family, pets, and everything else competing for your attention, outsourcing the logistics to a professional allows you to enjoy the fun part of planning without carrying the full burden. Whether you want a sounding board to refine your shortlist or you already know exactly where you want to stay and just want help securing the right room with added partner benefits, we’re happy to meet you where you are.
-
Our most frequently booked destinations include Europe—especially Italy, France, and the UK—as well as the Caribbean, Mexico, and the United States (and we’ve lived in both London and Italy!). That said, we work globally and have planned trips everywhere from Hawaii and Japan to Australia, Bora Bora, and Thailand.
We love designing once-in-a-lifetime, bucket-list journeys, but we’re just as often planning weekend getaways, corporate travel, and multigenerational family resort vacations. No matter the destination or trip length, our focus is always on thoughtful planning and the right fit for how you like to travel.
-
On paper, the benefits may look similar, but in practice the experience is often different—and more personalized. Travel is still very much a relationship-driven industry, and our hotel and supplier partners value the direct relationships we and our colleagues have built over time.
As a result, our clients are often prioritized for benefits like early check-in, late check-out, and room upgrades, and we’re better positioned to advocate on your behalf if anything needs attention before or during your stay. It’s not just about the perks on paper—it’s about having a dedicated point of contact who knows your reservation and can step in when it matters.
-
Rarely—and if there is a difference, we’ll always walk you through the pricing and value so you can make an informed decision. We have access to a wide range of rates and preferred partner benefits, and in many cases the value we add more than offsets any difference.
If you happen to see a different rate, we welcome the conversation and are always happy to review it with you. Transparency is an important part of how we work.
-
Sometimes. As long as the reservation wasn’t booked using points or through a credit card hotel portal, we may be able to take it over on your behalf.
Just email us at hello@and-were-off.com and ask if we can “take over the booking.” We’ll check directly with the hotel team and let you know what’s possible. If it can be transferred, there’s no additional cost—just added partner perks and our ongoing reservation management.
-
For longer trips, we recommend reaching out at least 2-3 months in advance. That said, we can advise on last-minute travel when our capacity allows. Please feel free to reach out and ask at hello@and-were-off.com.