Frequently Asked Questions

How We Work

  • British boutique hotel in central London

    1. Reach Out

    Fill out our trip inquiry form (or hotel booking form if you already know where you want to stay). Tell us where you're headed, who's traveling, and what you're envisioning. The more detail, the better, but no need to have it all figured out yet.

    Not sure which service fits? Start with the inquiry form and we'll guide you from there

  • Iconic Capri beach club under a blue striped beach umbrella

    2. Intake Call

    A short call to align on your travel style, priorities, and budget. We'll ask the right questions so you don't have to think of everything yourself. By the end, we both know exactly what we're building and whether we're the right fit.

    We'll follow up with any applicable planning fees and an estimated timeline before we dive in.

  • A colorful Venetian canal with boats docked along the sides, flanked by old colorful Italian buildings in Venice, Italy.

    3. Proposal

    We research, curate, and deliver a tailored proposal by email, whether that's a Hotel LookBook, destination shortlist, or full itinerary framework. You review, give feedback, and we refine. One complimentary revision is included for hotel and destination proposals. Up to three revisions are included for VIP Itineraries.

    All client communication is by email or scheduled calls during business hours (Monday-Friday, 9-5).

  • View from a balcony of your Italian hotel onto the Positano coast with open green shutters, showing the iconic Positano hillside with colorful buildings, greenery, and Italian coastline in the background.

    4. Booking

    Bookings are made on your credit card. We handle the details and manage the reservation from here.

    Ready to go, let's get you booked!

  • A traveler's handmade leather sandals in Capri standing on Italian patterned blue and white tile floor, with another person's colorful sarong visible at the bottom corner.

    5. Pre-Departure

    Before you leave, we'll reconfirm the details of your reservations. Trip Coordination and VIP Itinerary clients receive an optional pre-departure call to walk through the itinerary, plus a digital version of your trip accessible via our digital app, as a live link, or as a downloadable PDF.

    The trip is almost here!

  • A tall palm tree on a sandy Mexican beach with the ocean and blue sky in the background.

    6. Traveling

    We'll make sure you have contact information for all of your bookings, including any tours and transportation partners. VIP Itinerary clients receive on-the-ground, in-timezone support.

    Happy travels!