Frequently Asked Questions
-
Save time and decision fatigue. Planning a trip today often means endless research, conflicting recommendations, and too many decisions to make. We cut through the internet noise, helping you narrow down the options all while handling the logistics so your trip is tailored to your preferences, priorities, and budget. Instead of getting overwhelmed with the details, you can focus on looking forward to the trip.
Elevate your experience. When you book your hotel through our preferred partnerships at 4 and 5 star hotels, weโre often able to add valuable perks such as complimentary breakfast, room upgrades, early check-in, late check-out, and on-property credits, often in the best room locations or with the best views. The travel industry is a highly personal, relationship-driven industry. Our direct connections with hotels allow us to secure priority treatment over credit card programs and your reservation will be more than just a name on a list.
Beyond hotels, we work closely with trusted on-the-ground partners to design custom experiences - from visiting iconic sights without the crowds to authentic, local experiences. And behind us is a strong network of our colleague advisors, sharing real-time insights and expertise, all with one goal: creating a better trip for you.
-
We offer multiple levels of service:
Hotel Only Bookings - when you know where you want to stay, weโll help you choose your room type, quote you the best availability, all while adding partner benefits and reservation management. Pricing: complimentary.
Destination Planning - Ready for a trip, but unsure where to go? Weโll present you with thoughtfully curated options tailored to your travel style, budget, schedule, and interests. This service includes flight bookings, consultations on points redemptions, itinerary review, Hotel Lookbook proposals, and house, villa and apartment-style rental proposals. Pricing: flat rate based on scope of services. Hotel Lookbooks include up to 3 hotels curated to your style, travel dates, and budget and are priced per destination.
Itinerary Planning - You want the works - where to eat, where to visit, what to do. Weโll provide personalized recommendations from the โfun stuffโ to the logistics, including transportation and a daily schedule. We offer both โlightโ (Trip Coordination) and โfullโ (VIP Itinerary) depending on the extent of activities and whether you require on-the-ground in-your-timezone support. Pricing: flat rate based on scope of services and length of trip.
After you complete our Trip Inquiry Form and we have an intake call, weโll provide you with a quote.
-
We take a collaborative approach to planning. Travel is personal and your input on your preferences, priorities, and past experiences guides every recommendation we make.
At the same time, we value efficiency. Rather than overwhelming you with endless options, we help cut through the noise and narrow the field, guiding you toward clear, confident decisions. The result is a thoughtfully customized trip and a planning process that feels streamlined, focused, and easy.
first - we begin with a short inquiry form to gather insight into your travel priorities and preferences, followed by a complimentary intake call to align on goals, timing, and fit.
second - from there, weโll outline any applicable planning fees and share an estimated timeline for proposals. All recommendations and proposals are delivered by email for easy review.
third- once details are finalized, weโll handle the bookings. Hotel reservations and partner travel arrangements are booked using your credit card while we manage the details behind the scenes.
-
Fill out our trip inquiry form on our โLetโs Planโ page with the details of your trip (or the โhotel onlyโ form, if applicable) and schedule a complimentary intake call to get started.
You can always reach out directly at hello@and-were-off.com with additional questions.
-
Travel is deeply personal and depends on the right fit in style and personality between traveler and advisor.
We believe trips should be curated to your tastes, not copied from a magazine or borrowed from someone elseโs itinerary. We donโt just make recommendations, we share the thinking behind them, including the trade-offs between options, so planning feels collaborative and your decisions feel informed.
Weโre also lawyers by training, which means organization, thoughtfulness, and attention to detail are second nature.
With over a decade of experience in the tech industry, we use technology thoughtfully to make planning smarter and more efficient without ever losing the human touch. And weโre always happy to share how our tools support the process (ask us for a Bookable Quote or more about our Price Drop Technology).
-
Our most frequently booked destinations include Europe (especially Italy, France, and the UK) as well as the Caribbean, Mexico, and the United States (and weโve lived in both London and Italy!). That said, we work globally and have planned trips everywhere from Hawaii to Japan to Australia, to Bora Bora to Thailand.
We love designing once-in-a-lifetime, bucket-list trips, but weโre just as often planning weekend getaways, corporate travel, and multigenerational family resort vacations. No matter the destination or trip length, our focus is always on thoughtful planning and the right fit for how you like to travel.
-
On paper, the benefits with your credit card may look similar, but in practice the experience is often different and more personalized.
Travel is still very much a relationship-driven industry, and our hotel and supplier partners value the direct relationships we and our advisor colleagues have built over time.
As a result, our clients are prioritized for benefits like early check-in, late check-out, and room upgrades, and weโre better positioned to advocate on your behalf if anything needs attention before or during your stay. Itโs not just about the perks on paper, itโs about having a dedicated point of contact who knows your reservation and travel partners.
-
Rarely. We have access to a wide range of rates and in many cases the added perks and flexibility more than offset any small pricing difference. If there ever is one, weโll walk you through the options so you can make an informed decision.
-
Some third-party sites use wholesale or opaque contracts that arenโt directly comparable. While we may occasionally access promotional pricing through our partnerships (often without perks such as upgrade eligibility), we focus on securing the strongest overall value, service, and experience through direct or preferred partner bookings.
-
Let us know, we may be able to add our partner benefits and reservation management to your pre-booked hotel.
As long as the reservation wasnโt booked using points or through a credit card portal, we may be able to โtake it overโ and apply our partner benefits and reservation management.
Just forward your hotel confirmation to hello@and-were-off.com and ask if we can โtake over the booking.โ Weโll check with the hotel team and let you know whatโs possible. If it can be done, thereโs no additional cost, just added partner perks and our ongoing reservation management.
-
Thatโs great! We believe travel planning should be collaborative.
Today, there is more travel information available than ever, from Facebook groups to blogs to Instagram, but sorting through it all can quickly become overwhelming. We help turn your research into clear, confident decisions.
Because we have firsthand experience in many destinations, personal relationships with hotels and on-the-ground partners, and access to real-time insight from a trusted advisor community, we can help you evaluate options beyond what looks good in a photo. Weโll weigh what truly matters (fit, trade-offs, logistics, and value) based on your priorities.
And for many clients, itโs also about time. Between work, family, pets, and everything else competing for your attention, outsourcing the logistics to a professional allows you to enjoy the fun part of planning without carrying the full burden.
Whether you want a sounding board to refine your shortlist or you already know exactly where you want to stay and just want help securing the right room with added partner benefits, weโre happy to help and provide a variety of services from โhotel only bookingsโ to โtrip coordinationโ to โVIP Itinerary Planning.โ
-
For longer trips, we recommend reaching out at least 2-3 months in advance. That said, we can advise on last-minute travel when our capacity allows. Please feel free to reach out and ask at hello@and-were-off.com.
-
Our business hours are Monday-Friday 9am-5pm. Reach out by email and weโll get back to you during business hours or feel free to schedule a call or complete our inquiry form.
How We Work
-
1. Reach Out
Fill out our trip inquiry form (or hotel booking form if you already know where you want to stay). Tell us where you're headed, who's traveling, and what you're envisioning. The more detail, the better, but no need to have it all figured out yet.
Not sure which service fits? Start with the inquiry form and we'll guide you from there
-
2. Intake Call
A short call to align on your travel style, priorities, and budget. We'll ask the right questions so you don't have to think of everything yourself. By the end, we both know exactly what we're building and whether we're the right fit.
We'll follow up with any applicable planning fees and an estimated timeline before we dive in.
-
3. Proposal
We research, curate, and deliver a tailored proposal by email, whether that's a Hotel LookBook, destination shortlist, or full itinerary framework. You review, give feedback, and we refine. One complimentary revision is included for hotel and destination proposals. Up to three revisions are included for VIP Itineraries.
All client communication is by email or scheduled calls during business hours (Monday-Friday, 9-5).
-
4. Booking
Bookings are made on your credit card. We handle the details and manage the reservation from here.
Ready to go, let's get you booked!
-
5. Pre-Departure
Before you leave, we'll reconfirm the details of your reservations. Trip Coordination and VIP Itinerary clients receive an optional pre-departure call to walk through the itinerary, plus a digital version of your trip accessible via our digital app, as a live link, or as a downloadable PDF.
The trip is almost here!
-

6. Traveling
We'll make sure you have contact information for all of your bookings, including any tours and transportation partners. VIP Itinerary clients receive on-the-ground, in-timezone support.
Happy travels!